Terms & Conditions

Terms & Conditions

These Terms and Conditions, together with our Privacy Policy and any other written information we brought to your attention before we confirmed your booking, apply to your booking transacted through Root Reservations (RootRez), a Utah limited liability company, and the lodging provider (“Hotel”) you selected. RootRez provides certain e-commerce services for travel related bookings on behalf of Stay Park City (collectively the “Site,” “Website”, or “Service”).

The term “you” refers to the user using, visiting, or accessing the Website, or accessing the Website through our customer service agents, as well as all persons on whose behalf a booking is made, or any other person to whom a booking is added or transferred. The term “booking” refers to your hotel reservation and any related Products you may have selected at check out. The term “Products” refers to any additions you may have selected at the time of booking, such as tickets, rentals, etc.

By accessing, browsing and using this site, you acknowledge that you have read, understood and agree to comply with the Terms and Conditions stated herein and you agree to be bound by these terms. RootRez may at any time modify these Terms and Conditions, and your continued use of this site will be conditioned upon the Terms and Conditions in force at the time of your use.

Data Protection and Privacy

Your privacy is important to us. Please see our Privacy Policy for full information regarding the way in which we use and store your personal data, and the choices you can make about the way your information is collected and used.

Your Contract

RootRez acts as a booking agent for the hotel it books on your behalf. When you make a booking, you are entering into a contract with the hotel via RootRez, not with RootRez itself. As an agent we accept no responsibility for the acts or omissions of the hotel or for the services provided by the hotel. The hotel’s terms & conditions and deposit and cancellation policies will apply to your booking, and we advise you to read these carefully as they do contain important information about your booking. We will always provide the hotel’s deposit and cancellation policies prior to booking, which you must agree to in order to complete a booking.

Hotel Payment

For your security, payments online are made through secure servers. For all Hotel bookings, RootRez will take a credit card number that is forwarded securely to the hotel to guarantee your booking. .

Any advance deposits, additional fees or charges will always be clearly marked before you complete your booking. Once paid, these deposit payments, additional charges and fees may be non-refundable in the event of cancellation, as outlined within the hotel’s deposit and cancellation policies, which you must agree to at the time of booking.

Upon completing your booking, your reservation is immediately confirmed and a contract between you and the hotel will exist when we send you confirmation on their behalf. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us.

Your credit card information will be stored in our servers until a week after your completed booking, where it will be purged from our system.

All currency conversions are based on data from various publicly available sources and are only valid on the date of booking as a guideline. Payments are taken by hotels in the hotel’s local currency and may be subject to exchange-rate fluctuations (depending on the date charged) and charges from your bank or credit card issuer for which we have no liability.

Please note, any applicable VAT/taxes may be subject to change at any time.  

Hotel’s Amendment & Cancellation Policy

If you wish to amend or cancel a confirmed booking, you must contact us or the hotel directly. If you choose to amend the booking, changes in rate may apply. You will be responsible for the new rate for the added or changed days. In all cases, once the booking is confirmed, you are subject to conditions of that hotel’s deposit and cancellation policies.

Hotel deposit and cancellation policies may outline a period before check-in when payments may be due prior to arrival, and cancellations may be subject to payment of a cancellation charge. Refer to the hotel’s deposit and cancellation policies prior to booking, as well as outlined in your confirmation email.

Any refunds, when applicable, will be made directly by the hotel, as the hotel is the Merchant of Record (MOR). At no time will RootRez charge your credit card.

Any changes to a booking that involve the addition of sequential nights to a stay will be considered an amendment to the original booking, regardless of whether the extra nights are booked by the person who made the original booking, or by another guest with whom they are staying.

Changes and Cancellations by the Hotel

We will inform you as soon as reasonably possible if the hotel needs to make a significant change to your confirmed booking or to cancel. We will also liaise between you and the hotel in relation to any alternative arrangements offered by the hotel but we will have no further liability to you. The Hotel maintains liability of honoring your booking and/or finding alternate accommodations of similar quality.

Accuracy of Hotel Prices & Descriptions

RootRez cannot be held liable for errors or omissions in bookings or pricing, either made by the hotel, or as a result of system failure of any kind. We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. You must check the price of your chosen arrangements at the time of booking.

We do our utmost to ensure all RootRez hotel information is accurate, however, hotel facilities may change at any time and any opinions expressed are subjective.

Our Responsibility for Your Hotel Booking

Your contract is with the hotel and its terms and conditions apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we earn on your booking.

Our Exclusive Hotel Deals & Offers

Bookings for RootRez’s exclusive hotel offers or promotions are subject to the terms and conditions set by the hotel for its particular offer. All offers are on request and subject to availability which may change at any time. Offers may be subject to blackout dates which may be amended by the hotel at any time. Some hotels will require a deposit or full prepayment on booking, which may be non-refundable in case of cancellation. Any special terms will be stated on the booking and included in your confirmation. Hotel offers and promotions (and any applicable terms and conditions) are frequently added or amended, and will therefore only apply to completely new bookings. Reservations made before the start of the offer or promotion cannot be cancelled and rebooked at the lower rate.

Hotel Complaints

Because the contract for your arrangements is between you and the hotel, any queries or concerns should be addressed to them. If you have a problem during your stay, this must be reported to the hotel immediately. If you fail to follow this procedure, there will be less opportunity for the hotel to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.

If you still wish to complain when you return home, you can contact us and we will liaise between you and the hotel in order to try to resolve your complaint. Please note that we do this as part of our customer service to you and as a gesture of goodwill only. We do not accept responsibility for dealing with complaints, nor do we have any liability for refunds or compensation.

Any refunds, will applicable, will be made directly by the hotel, as the hotel is the Merchant of Record (MOR). At no time will RootRez charge your credit card.

Special Requests

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the supplier, but we can’t guarantee that they will be met and we will have no liability to you if they are not.

Accommodation Ratings and Standards

All ratings are as provided by the relevant supplier and these may differ from the official ratings. These are intended to give a guide to the services and facilities you should expect from your accommodation. Standards and ratings may vary between countries, as well as between suppliers. We cannot guarantee the accuracy of any ratings given.

Your Behavior

All guests staying at a hotel booked through us are expected to conduct themselves in an orderly and acceptable manner and not to disrupt the enjoyment of other guests. If in our opinion or in the opinion of any hotel manager or any other person in authority, your behavior or that of any member of your party is causing or is likely to cause distress, danger or annoyance to any of our other guests or any third party or damage to property, or to cause a delay or diversion to transportation, we reserve the right to terminate your booking arrangements with us immediately. In the event of such termination our liability to you and/or your party will cease and you and/or your party will be required to leave your accommodation or other service immediately. We will have no further obligations to you and/or your party. No refunds for lost accommodation or any other service will be made and we will not pay any expenses or costs incurred as a result of termination. You and/or your party may also be required to pay for loss and/or damage caused by your actions and we will hold you and each member of your party jointly and individually liable for any damage or losses caused by you or any member of your party. Full payment for any such damage or losses must be paid directly to the hotel manager or other supplier prior to departure from the hotel. If you fail to make payment, you will be responsible for meeting any claims (including legal costs) subsequently made against us as a result of your actions together with all costs we incur in pursuing any claim against you. We cannot be held responsible for the actions or behavior of other guests or individuals who have no connection with your booking arrangements or with us.

Ski Lift Ticket Booking Restrictions 

If ski lift ticket bookings are available, all ski lift ticket purchases are final and cannot be canceled, refunded, or transferred to another person, even with a fee. Once you complete a purchase, your credit card will be charged for the amount shown by regardless of whether or not the purchased ticket(s) is/are used. If you purchase a product with a payment plan, you agree to let Liftopia save your credit card information in order to complete all subsequent payments. All tickets and passes are subject to the restrictions described in the product description and/or pickup instructions.

We do not guarantee weather or other conditions, open terrain or number of operating lifts and attractions.

Credit will not be given for any unused purchases and cannot be used toward any future Purchases.

Tickets are not delivered by mail. Once Liftopia confirms your p, we will provide you access to an electronic voucher. You must print the voucher and present it at the ticket office of the particular resort destination to claim your tickets. The purchaser whose name appears on the voucher must redeem the ticket(s) in person with a valid photo ID.

All prices and amounts shown on this Site are in U.S. Dollars (USD), unless otherwise noted. The user agrees that all taxes, charges, surcharges, shipping/handling or other fees will automatically be charged to the credit card submitted by the user. Such amounts will be posted on this Site. You agree that your credit card will be charged for the full cost of your purchase.

All Bookings

For all bookings, by making a booking, the first named person on the booking agrees on behalf of all persons detailed on the booking that:

• A. He/she has read these terms and conditions and has the authority to and does agree to be bound by them;
• B. He/she consents to our use of information in accordance with our Privacy Policy;
• C. He/she is over 18 years of age
• D. he/she accepts responsibility for payment of the arrangements on behalf of all persons detailed on the booking.

Copyright Notice

You acknowledge that all content included on this Site, including the information, data, software, photographs, graphs, video, typefaces, graphics, music, sounds, images, illustrations, maps, designs, icons, written and other material and compilations (collectively, “Content”) are intellectual property and copyrighted works of RootRez and/or various third-party providers (each a “Provider”), and is subject to the U.S. Copyright Act of 1976, Title 17 of the United States Code and equivalent laws in other jurisdictions.

Use Restriction

You may only use this Site to purchase the products/services offered by RootRez, and shall not use this Site to make any speculative, false or fraudulent Bookings. You may not use any automated means to access this Site, unless specifically permitted by RootRez. You represent that you are of sufficient legal age to create binding legal obligations for any liability you may incur as a result of your use of this Site. You agree to promptly update your membership information (if applicable) in order to keep it current, complete and accurate.

It is a violation of law to place a Booking in a false name or with an invalid credit card. Please be aware that even if you do not give us your real name, your Web browser transmits a unique Internet address to us that can be used by law enforcement officials to identify you. Fraudulent users will be prosecuted to the fullest extent of the law.

Permission is granted to electronically copy and print, in hard-copy, portions of this Site for the sole purpose of using this Site as a shopping resource. Any other use of materials or Content on this Site, including reproduction for a purpose other than that noted above without RootRez’s prior written consent is prohibited.

Ownership of the Site

The Site, all Content on the Site and software used to provide the Site and its services are and will remain the exclusive property of RootRez and its partners. Any feedback, comments, or suggestions you may provide regarding RootRez, or the Services is entirely voluntary and we will be free to use such feedback, comments or suggestions as we see fit and without any obligation to you.

Limitation of Liability

To the fullest extent permitted by law, in no event shall RootRez —including its respective officers, directors, employees, representatives, affiliates or providers (collectively, the “covered parties”) —be liable for any injury, death, loss, claim, damage, act of god, accident, delay, or any special, exemplary, punitive, incidental or consequential damages of any kind, whether based in contract, tort or otherwise, which arise out of or are in any way connected with: (a) any use of this site or with any delay or inability to use this site, or for any information, software, products or services obtained through this site, or (b) any activities you participate in as a result of purchases made on the site, in each case even if a party has been advised of the possibility of such damages.

Force Majeure

Except where otherwise expressly stated in these booking conditions we will not be liable or pay you compensation if our contractual obligations to you are affected by any event which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid. These events can include, but are not limited to war, threat of war, civil strife terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority including port or river authorities, industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned control. Advice from the Foreign Office to avoid or leave a particular country may constitute Force Majeure.

Indemnification

You agree to defend, indemnify and hold harmless the Covered Parties from and against all claims and expenses, including attorneys’ fees and costs, arising out of your use of the Site and/or your breach or alleged breach of any term, condition, obligation, representation or warranty in these Terms and Conditions.

Links to Other Websites and Services

To the extent this Site contains links to outside services and resources, any concerns regarding such services or resources should be directed to the particular outside service or resource provider. None of the Covered Parties guarantees or warrants the accuracy or completeness of the information or content included on the Web sites of these outside services and resources. The outside services and resources are in no way related to RootRezand are neither its employees nor agents.

Termination of Usage

User access to all or part of this Site may be terminated or suspended at any time, without notice and for any reason.

Governing Law

Any dispute or claim relating in any way to your use of the Site, or to any products or services sold or distributed by RootRez will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.

If you would like any more information, or if you’d like to contact us about our privacy policy then please write to or call:

Stay Park City
1794 Olympic Pkwy #200
Park City, UT 84098
435-200-8119

We may amend this policy from time to time, in which case the amended version will be published on our website. This policy applies to personal information held about individuals. It does not apply to information we hold about companies and other organizations.